- We use no cookies, so there is no consent banner on this site either.
- We only receive personal data when you give it to us: when you subscribe to the newsletter, report a problem, apply as a partner, write or call.
- We never sell your data, and we do not use it for advertising.
Who handles your data?
The controller is myIO Smart Home Zrt. (registered office: Riminyáki út 61., 2030 Érd, Hungary; company registration number: 13-10-042181). For any privacy question, write to info at myio dot hu.
Problem report
What we receive: the details you enter on the Report a problem form: email address, controller type and software version, the description and time of the problem, and, if you give them, your name and phone number. If you ask for remote help, also the remote access of your myIO (address, port, user name). The form does not ask for a password: if we need one, we ask for it on the phone. The email also contains the time of sending and your browser type, because this helps with troubleshooting as well.
Why: to look into the problem and reply to you; with remote help, so that we can look at your myIO.
Legal basis: support for myIO (Article 6(1)(b) GDPR). If you are not a customer yet, our legitimate interest in replying to your enquiry (point (f)).
How long: for one year after the problem is closed, so that we can see its history if it comes back. Then we delete it.
How it reaches us: the report arrives as an email. Brevo delivers it, Cloudflare forwards it to our mailbox, which is hosted in Google Gmail.
To prevent abuse, we accept at most five reports per minute from one address. For this, Cloudflare counts the reports from your IP address for one minute; we do not receive or store the IP address.
Remote help over AnyDesk
If your myIO cannot be reached from outside, we look at it during a support call over a remote desktop connection, with AnyDesk. You install the program, you accept the connection, and it only lasts while you are talking to us. During the connection we see what is on your screen: close beforehand anything you would not like to show.
AnyDesk is developed by AnyDesk Software GmbH in Germany; its own privacy notice applies to the use of the program.
Partner application
What we receive: your answers to the questionnaire of the Partner program (profession, region, experience, what you would take on and what you expect; for referrers, your channel and the size of your audience), your email address, and, if you give them, your name, your company, your phone number, the address of your channel and your message. The email also contains the time of sending and your browser type. We do not track how you fill it in: until you send it, we receive nothing.
Why: to reply to you and to discuss working together. If you become a myIO Referrer, we also keep a record of which purchases your code was given with, to settle the commission.
Legal basis: steps taken at your request before a partnership agreement, and then the agreement itself (Article 6(1)(b) GDPR).
How long: if no partnership comes of it, for one year after you apply; if you become our partner, for as long as we work together. Then we delete it, except what we have to keep for accounting.
How it reaches us: the same way as a problem report: as an email, through Brevo and Cloudflare to our mailbox. The protection against abuse is shared as well: we accept at most five messages per minute from one address across the two forms.
Newsletter
What we receive: only your email address. The “We will tell you when it is available” form on the product pages subscribes you to the same newsletter.
How: after you subscribe, Brevo sends a confirmation email; you only become a subscriber when you click the link in it. Brevo also measures whether you opened the email and clicked a link in it; we only look at the totals.
Why and on what legal basis: to tell you about news and product announcements, based on your consent (Article 6(1)(a) GDPR).
How long: until you unsubscribe. Every email has an unsubscribe link at the bottom, and you can also ask at info at myio dot hu.
If you write or call
What you tell us by email or phone is used to reply, to make an offer or to help. The legal basis is the same as for problem reports. We keep emails for one year after the matter is closed, then we delete them.
Visitor statistics
Cloudflare Web Analytics measures how many people look at which page. It works without cookies or any identifier stored in your browser, and it does not follow individual visitors: it shows in total which pages were viewed, where visitors came from, with what kind of device, from which country, and how fast the page loaded. According to Cloudflare, it does not collect personal data.
What your browser remembers
We remember two settings in your browser’s local storage (localStorage), so that you see the site the same way next time:
- the theme you chose (light or dark);
- the voice and speed of the read-aloud feature.
These never leave your computer, we do not receive them either, and you can delete them at any time in your browser settings.
Read-aloud uses your browser’s built-in voices. Some voices turn the text into speech on the browser maker’s server (for example Google’s or Microsoft’s); in that case the public text of the page reaches them, nothing about you.
Hosting
The site runs on Cloudflare’s servers. As with any website, your browser sends its IP address and type; Cloudflare uses these to deliver the site and to fend off attacks. We keep no log of visits.
If your AI assistant uses the myIO documentation server, the assistant’s searches reach our server. We do not save the text of the searches; Cloudflare’s operating log keeps the time and outcome of the requests for at most one week. Whatever you tell your assistant is covered by the rules of the assistant’s provider.
Who else sees the data?
These providers handle data on our behalf (processors):
- Cloudflare, Inc. (101 Townsend St., San Francisco, USA): serving the site, forwarding email, visitor statistics;
- Sendinblue SAS, trading as Brevo (17 rue Salneuve, 75017 Paris, France): delivering the newsletter, the problem-report and the partner-application emails;
- Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland): our mailbox (Gmail).
Cloudflare and Google are US companies, so data may also reach the United States. This happens under the EU–US Data Privacy Framework and the European Commission’s standard contractual clauses.
The myIO Studio is our own planning tool: you can use it without an account, and you send a quote request from it with your own email program.
The site also links to other websites, such as Facebook and the AnyDesk website. There, that website’s own notice applies.
Your rights
You can ask us to:
- tell you what data we hold about you, and give you a copy;
- correct or delete it;
- restrict its use, or hand it over in a machine-readable format;
- stop using it where we rely on our legitimate interest (objection).
You can withdraw your consent to the newsletter at any time; this does not affect earlier mailings. Write to info at myio dot hu: we reply within one month.
If you feel we have violated your rights, please tell us first. You can also lodge a complaint with the Hungarian data protection authority, the Nemzeti Adatvédelmi és Információszabadság Hatóság (Falk Miksa utca 9–11., 1055 Budapest; postal address: 1363 Budapest, Pf. 9.; ugyfelszolgalat@naih.hu; naih.hu), or with the authority of your country of residence, and you can go to court.
Security and changes
The site is only available over an encrypted connection (https), and only we read reports and emails. If this notice changes, we publish the new version here.
Last updated: 13 November 2026.