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Support

Stuck? There are three ways to a solution: look up the symptom, ask your AI assistant, or write to us.

A living room in the afternoon: someone sits on the sofa with an open laptop on their knees, next to them a cup of tea, an open notebook and a phone on an oak table

If you already have a myIO, this page tells you where to turn when something does not work the way it should, or when you just can’t find where to set something. You can start with any of the three ways; the first one already answers most questions.

1. Look up the symptom

We collected the most common problems in the Troubleshooting guide, by symptom. Type in what you see:

What people contact us about most often:

If you are looking for answers to general questions (warranty, expansion, updates), look around on the Frequently asked questions page.

2. Ask your AI assistant

If you use an AI assistant such as Claude or ChatGPT, it can help too: it works from the myIO documentation, and if you have connected it to your house, it also looks at the settings of your own myIO. We give you a ready-made sample prompt for both cases. Copy it, and replace the square brackets with your own details.

To answer from the documentation

The myIO manual and descriptions can be read by AI assistants too, through a documentation server made for this. The assistant searches in it and tells you what to set and where. In this case it does not see your house. The documentation is mostly in Hungarian; the assistant answers in your language.

I have a problem with my myIO smart home controller; help me find the cause. Work from the official myIO documentation: the address of the documentation server (MCP) is https://myio-docs-mcp.szabopite.workers.dev/mcp, and the troubleshooting guide is https://myio.hu/en/guides/troubleshooting. If you can’t find something in the documentation, say so and do not guess.

My controller: [V3 / V4 GIGA / V4 Opta], software version: [for example 4.24.0].

The problem: [what you did, what you expected, what happened instead, and since when].

First ask me if something is not clear. Then tell me step by step what to check. At the end, write a short summary of what we checked and what the result was, so that I can send it to myIO support.

If your assistant can connect to external sources, add the address of the documentation server; in Claude this is Settings › Connectors › Add custom connector. No login is needed, and the server is read-only. The sample prompt works without it too, if your assistant can read web pages.

To look at your own myIO as well

This needs the myIO MCP add-on, which we present on the Integrations page and which you will find among the Downloads. With it the assistant sees the settings and the event log of your myIO. This is how it finds settings mistakes best: it checks what controls the given light or heating, and what happened to it today.

Look at my myIO and help me find the cause of a problem. Do not change anything until I ask you to.

The problem: [for example: the living room light does not switch from the wall button / the heating does not start in the children’s room / the blind does not go down in the evening].

Go through what controls this item (buttons, timers, thermometer, groups, protection, Flow rules), and find in today’s event log what happened to it. Tell me the most likely cause and what I should change. At the end, write a short summary that I can send to myIO support.

The add-on also provides ready-made questions: “Why does X not switch?” and “Daily diagnostics” first read everything from myIO and only then answer.

Good to know

  • The assistant can be wrong. Check what it suggests before you change it, and save on myIO first.
  • It cannot see wires and wiring, and it cannot measure. If the fault is in the cabinet, it takes an electrician.
  • On your own myIO it can do as much as you let it. If it should only look around, connect it with a user that has no permission for the settings.

3. Write to us

If that did not solve it either, tell us on the Report a problem form; we reply by email. If your AI assistant wrote a summary, paste that in too.

What is worth telling us:

  • which controller you have and what software runs on it (shown at the bottom of the web interface);
  • what you did, what you expected, and what happened instead;
  • since when, and what changed before: router, power cut, a setting;
  • if you see an error message, its exact text.

On the form you can also ask for remote help: you can tell us where we can reach your myIO, or, if it cannot be reached from outside, we look at it over a remote desktop connection (AnyDesk) during a support call.

You can also write to info at myio dot hu. If we cannot find the fault remotely, you can ask for on-site setup as well.

What is where?

For professionals
  • Documentation server: an MCP server over HTTP, without login, read-only. Its tools: myio_about, myio_toc, myio_search, myio_read. It contains the myIO manual, the API description, the frequently asked questions and the product data.
  • myIO MCP: the built-in prompts (why_not_switching, daily_diagnostics, heating_overview) read the state, the settings and the day’s event log when called. The write level can be limited with the MYIO_WRITE setting (state, config, admin); beyond that the assistant can only do what the given myIO user is allowed to.
  • Useful for a report: the affected day on the System › Log page (the log file can be downloaded from the file manager) and a screenshot of the Apps › System diagnostics page.
  • Wiring faults: the For professionals part of the Troubleshooting guide (thermometer bus, relays, network).
  • For electricians: a free crash course, on-site supervision and remote support on request: Who installs it?