If something does not work as it should, tell us. The more precise the description, the faster we can help.
We find many problems faster if we can look at your myIO. Would you like that?
Give the address and port where you reach myIO away from home: the same you use in the myIO App. It is best to create a separate account at editor level for this occasion (System › Users) and delete it once the problem is solved. Do not write the password here: we will ask for it on the phone, so please give your phone number above too. We use the login details only to solve this problem.
Choose this too if you only reach your home over a VPN or myIO Cloud. In that case we look at your myIO during a support call, over a remote desktop connection through a computer at home. Please install AnyDesk in advance on a computer that is on the same network as myIO, and give your phone number above so that we can agree on a time. Do not write the number shown in the program here: we will ask for it on the phone. Only accept a connection while you are talking to us.
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